As a result of the COVID 19 outbreak, Charlotte Grant Cosmetics and our delivery partners are taking steps to help prevent the spread of this illness. In order to reduce the possibility of transmission at the point of delivery it is the policy of all our carriers to no longer obtain signatures as proof of delivery. Instead, in cases where a parcel does not fit through a letterbox, the courier will leave the item at your door, and will step aside after knocking to ensure there is a safe distance while you retrieve the parcel. The driver will then ask for your surname and will not obtain a signature. This is to prevent transmission of the Coronavirus through handheld scanners.
Here you can find some information on the delivery and returns of our products. If you have a question that isn't here please use our contact form on your contact page to get in touch .
There are lots of delivery options available these include 1st Class Standard for U.K. and then 1st Class Signed For and 1st Class Tracked (These are available for U.K and International Shipping)
If your pay for standard shipping no tracking will be provided and if this parcel is to go missing then the money will be refunded by the RoyalMail as once it is dispatched by myself the ownership then goes to the Royal Mail.
All orders will be dispatched within 24 Hours of the order being placed.
All orders will be posted via the Royal Mail and they aim to get all 1st Class Post Delivered within the next working day including Saturday.