Quality
Before orders are dispatched all products are hand checked to make sure each product posted is up to scratch.
Most of my products are hand made so not all products are exactly the same to please bear this in mind.
Refunds
Due to health and hygiene regulations, Charlotte Grant Cosmetics offers a strict no refund policy on all final purchases through our website and Instagram.
Faulty Goods
‘Faulty’ goods must be reported immediately before they are worn, modified or used. Solutions are at the discrepancy of Charlotte Grant Cosmetics.
If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “received damaged”.
If your goods are received as faulty or damaged once opened please contact our Customer Care team within 48 hours of receiving your order.